AET Field Service Mobile allows his Clients to place support ticket any where and any time, based on Client Maintenance Contract signed. Back-end support center will assign the responsible Engineers, who will be notified via email; and access their work order from the field spontaneously. They can record the working hours, identify problem, resolution, issue status and get customer signature for each work order.
General users can also see the AET newsletters, product related information and submit enquiry.
AET Field Service Mobile enables organizations to increase resource efficiency, productivity and utilization while reducing costs and enhancing the customers experiences.